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Terms of Service

Welcome to our website. By accessing or purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By using this website, you confirm that you are 18 years or older or using the site under parental supervision.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to use our products or services for any illegal or unauthorized purpose.

2. Product Information

  • We make every effort to display product descriptions, images, and details accurately.

  • However, slight variations in color, size, packaging, or appearance may occur due to lighting, screen settings, or handmade/natural product nature.

  • Product descriptions are for general information only and do not constitute medical or professional advice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

  • We reserve the right to modify or discontinue any product at any time without notice.

  • Orders will be processed only after successful payment or order confirmation (in case of COD).

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel or limit quantities per order, per customer, or per address.

  • In case of cancellation from our side, any payment received will be refunded as per our Refund Policy.

5. Shipping & Delivery

  • Delivery timelines provided are estimated and may vary due to courier delays, weather, or unforeseen circumstances.

  • We are not responsible for delays caused by courier partners or incorrect address details provided by the customer.

  • Risk of loss passes to the customer once the order is handed over to the shipping partner.

6. Returns & Refunds

  • Returns and refunds are governed strictly by our Refund & Return Policy.

  • Customers must follow the stated process and timelines to be eligible for return or refund.

  • COD charges, shipping charges, and handling fees are non-refundable unless otherwise stated.

7. User Responsibilities

  • You agree to provide accurate, complete, and current information while placing orders.

  • Any loss due to incorrect details (address, phone number, etc.) will be the customer’s responsibility.

  • Misuse, abuse, or fraudulent activity may result in account suspension or legal action.

8. Intellectual Property

  • All content on this website including text, images, logos, designs, and graphics is the property of the store.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

  • Our products are intended for general, external, religious, aromatic, or household use only, as mentioned on respective product pages.

  • We shall not be liable for any direct, indirect, incidental, or consequential damages arising from misuse of products.

  • Use products strictly as per instructions provided.

10. Governing Law

  • These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the jurisdiction of Indian courts only.

11. Changes to Terms

  • We reserve the right to update, modify, or replace any part of these Terms of Service without prior notice.

  • Continued use of the website after changes constitutes acceptance of those changes.

12. Contact Information

For any questions regarding these Terms of Service, contact us at:
📧 Email: ravalramn@gmail.com
📞 Phone/WhatsApp:  9511286269
🕒 Support Hours: 10 AM – 6 PM (Mon–Sat)